Newly promoted managers, executives and supervisors.
A first-line manager, often known as an entry-level manager, occupies the initial level of the management hierarchy within an organisation. These managers hold the responsibility of supervising the daily operations of non-managerial staff, ensuring the efficient implementation of organisational goals and plans. In certain large organisations, supervisors may assume the role of first-line managers. This programme is designed to cater to newly promoted managers and supervisors.
Introduction to First-line Managers
At the end of this module, you will have an understanding of the element of planning, the planning process and setting goals.
At the end of this module, you will have an understanding of what is delegating and the delegating process.
At the end of this module, you will have an understanding of what is coaching and the coaching process.
At the end of this module, you will learn about how to review and evaluate performance, the corrective actions and continuous improvement process.
At the end of this module, you will learn the 7 steps in problem solving decision making.
At the end of this module, you will gain an understanding of common workplace conflicts, 3 main types of workplace conflicts, and methods in handling conflicts.
At the end of this module, you will gain an understanding of types of communications at the workplace, and the importance of body language.
At the end of this module, you will learn about the common principles of time management, and the time management matrix.
At the end of this module, you will learn about the 3 factors of stress, signs of stress in the workplace, and techniques in handling stress.
At the end of this module, you will learn about effective team leadership and motivating your team.
Review and recap the key learnings of the course.
Key Competencies for First-line Managers
No Review found
